“Forget about your competitors, just focus on your customers.”
-Jack Ma, Founder of Alibaba Group
Whether you’re a safety professional in a company or a consultant, you have customers. Providing good service helps our customers own the safety process. Customer service is about providing a good experience driving towards a result. It takes diligence and a willingness to reach out even when it feels like no one is paying attention or cares. It is a form of leadership: servant leadership: wanting to serve first then making a conscious choice that aspires you to lead.