“I try to treat people as human beings…. If they know you care, it brings out the best in them.”
-Sir Richard Branson
Ever notice that when you’re a customer and someone treats you with respect, you have a great customer experience? Ever notice that when you have a great customer experience, you tend to find a reason to go back… maybe even become loyal and an advocate? Ever imagine what that might be like if our safety systems included great customer experience through the treatment and behaviors we exhibit? People can tell if you care or not, especially with their safety.
Post by James Boretti, CEO/President of Boretti, Inc.